Angela Newman is 59 and chronically ill with COPD, high blood pressure, and congestive heart failure. In 2012 she had open heart surgery and received mechanical heart valves. She now has a pacemaker and a nebulizer she uses 4 times a day. According to Central Hudson, the machine that monitors her pacemaker (24 hours a day, 7 days a week) did not qualify her for their Life Support Program which provides special protections for those who use electricity to operate a life-sustaining device every hour of every day. Central Hudson briefly shut off her power in 2014, and every 30 days her doctor had to send Central Hudson a letter to prevent another shutoff. After Angela joined us and spoke out about her story in the media, Central Hudson reversed their decision and put her on the Life Support Program to make sure she is never shut off again, and also agreed to put her on their POP program, a 2-year assistance program to lower bills and forgive arrears.